Terms & Conditions

1. Acceptance of these terms

By browsing this website, creating an account, placing an order, booking a repair or submitting a trade-in request, you agree to be bound by these Terms & Conditions together with our Shipping Policy and Returns & Refunds Policy.

If you do not agree with any part of these terms, please do not use the site.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order or sell a device to us. By ordering you confirm that the information you give us is accurate and that you are authorised to use the payment method provided.

3. Your account

You are responsible for keeping your account password confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use. We may suspend or close accounts used fraudulently, abusively, or in breach of these terms.

4. Products, condition grading & images

Every listing states whether an item is New or Pre-owned, along with its warranty period. Pre-owned hardware is inspected, cleaned and function-tested before listing, and any notable cosmetic wear is described on the product page.

Product photography is representative. Pre-owned units may differ slightly in cosmetic condition, and console or controller colours can vary between manufacturing batches. Where a listing shows a stock image, this is stated on the page.

Stock is limited and can sell out between you adding an item to the cart and completing checkout.

5. Pricing, taxes & errors

All prices are in Indian Rupees (₹) and include applicable GST unless stated otherwise. A tax invoice is issued with every order.

Prices, offers and delivery charges can change without notice. Despite our best efforts, a small number of items may be mispriced or wrongly described. Where the correct price is higher than the listed price, we will contact you before dispatch to either confirm the corrected price or cancel the order with a full refund. We are not obliged to fulfil an order placed at an obviously incorrect price.

6. Orders & acceptance

Your order is an offer to buy. A contract is formed only when we dispatch the goods, not when you receive the order confirmation email.

We may refuse or cancel an order at our discretion, including where an item is out of stock, where a pricing or description error is found, where the delivery address is not serviceable, or where we suspect fraudulent or resale-at-scale activity. Any amount already paid is refunded in full.

7. Payments

We accept UPI, credit and debit cards, net banking, popular wallets and Cash on Delivery on eligible pin codes. Online payments are processed by third-party payment gateways — GEXC never stores your full card details.

Where a payment is later reversed or charged back without a valid reason, we reserve the right to recover the amount and to withhold future service.

8. Delivery & risk

Delivery timelines given on the site are good-faith estimates, not guarantees, and depend on courier performance. Risk in the goods passes to you on delivery; ownership passes once payment has cleared in full.

Full details are in our Shipping Policy.

9. Warranty, returns & refunds

Warranty periods are shown on each product page and on your invoice. Returns, warranty claims and refunds are governed by our Returns & Refunds Policy, which forms part of these terms.

10. Repair services

When you book a repair with GEXC:

• Any quote given before inspection is indicative. A firm price is confirmed after diagnosis, and no chargeable work begins without your approval.
• Back up your data first. We take reasonable care, but we are not liable for loss of saved games, accounts, downloaded titles or any other data on a device sent to us.
• Opening a device for repair may void any remaining manufacturer warranty. We will tell you if we believe that applies to yours.
• We are not responsible for pre-existing faults, cosmetic wear, or damage caused by earlier third-party repair attempts, and some boards are beyond economic repair — in which case we return the device and charge only the agreed diagnostic fee.
• Our repair warranty covers the specific repair performed, for the period stated on your job sheet. It does not cover new, unrelated faults.
• Unclaimed devices: if a completed device is not collected or a delivery cannot be made within 60 days of us notifying you, storage charges may apply and we reserve the right to dispose of or recycle the device to recover our costs.

11. Selling to GEX (trade-in)

When you submit a device to sell:

• You confirm that you are the lawful owner, that the device is not stolen, locked to another account, or subject to finance.
• Our initial quote is provisional and based on your description. The final offer is made after physical evaluation, and can be lower if the device differs from what was described.
• You may accept or decline the final offer. If you decline, the device is returned to you and return shipping is payable by you.
• Please factory-reset the device and remove all accounts before sending. We wipe devices as a matter of course but cannot be responsible for data left on them.
• Devices found to be stolen or account-locked will be withheld and reported to the relevant authorities.

12. Intellectual property

All site content — text, layout, graphics, product photography and the GEX logo — is owned by or licensed to GEXC and may not be copied, reproduced or used commercially without written permission.

PlayStation, Xbox, Nintendo Switch and all other platform, game and manufacturer names and logos are the trademarks of their respective owners. GEXC is an independent retailer and repair service and is not affiliated with, endorsed by or sponsored by Sony, Microsoft or Nintendo. Trademarks are used only to describe the products we sell and service.

13. Acceptable use

You agree not to use this site to post unlawful or abusive content, to attempt to gain unauthorised access to any part of the site or its systems, to scrape or harvest data at scale, or to interfere with the site’s normal operation.

14. Limitation of liability

To the fullest extent permitted by law, GEXC’s total liability arising out of any order, repair or trade-in is limited to the amount you paid for the relevant product or service.

We are not liable for indirect or consequential losses, including loss of data, loss of game progress, loss of profit or loss of enjoyment. Nothing in these terms limits liability for death, personal injury or fraud, or any other liability that cannot lawfully be excluded.

15. Privacy

We collect only the information needed to process your order, repair or trade-in, and to provide support. We do not sell your personal data. Payment details are handled by our payment partners and are never stored on our servers.

16. Governing law & jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Before escalating, please talk to us — almost everything is resolved with one message.

17. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order. The last revision date is shown at the top of this page.

18. Contact

Questions about these terms? Email support@gexc.in, call +91 98765 43210, or write to us at Shop No. 12, Ground Floor, MG Road, Bengaluru, Karnataka 560001.