Shipping Policy

Order processing & dispatch

In-stock orders placed before 2:00pm IST on a working day are picked, packed and handed to the courier the same day. Orders placed after that, or on a Sunday or public holiday, are dispatched on the next working day.

Pre-owned consoles and controllers go through a final function test before they are boxed, which can add up to 24 hours to dispatch. We would rather hold a unit for a day than send you one that has not been checked.

You will receive a dispatch email with your courier and tracking number the moment the parcel is scanned in.

Delivery timelines

Estimates below are counted in working days from dispatch, not from when you place the order.

Festive periods, regional strikes, weather events and courier backlogs can push these out. If your parcel is running late we will chase the courier on your behalf — just send us the order number.

Shipping charges

Delivery is free on every order over ₹1,999. Below that, a flat ₹99 standard delivery charge is added at checkout — no matter how many items are in the basket.

The exact charge is always shown on the cart and checkout pages before you pay. There are no separate handling, packing or fuel surcharges.

• Orders ₹1,999 and above — free standard delivery
• Orders under ₹1,999 — ₹99 flat rate
• Cash on Delivery — available on eligible pin codes; any COD fee is shown at checkout

How we pack

Console hardware does not enjoy being thrown around, so we pack accordingly:

• Boards, drives and any bare electronics travel in anti-static bags.
• Consoles are wrapped, foam-cushioned and double-boxed.
• Small parts are bagged and labelled individually so nothing gets lost in the filler.
• Outer cartons are unbranded — nothing on the box announces there is a console inside.

Tracking your order

Every parcel is trackable. You can follow it in three ways:

• The tracking link in your dispatch email or SMS.
• My Account › Orders, where the courier and AWB number are stored against the order.
• By replying to your order confirmation email — we will look it up for you.

Tracking can take up to 24 hours to show its first scan after dispatch. That gap is normal and does not mean the parcel is lost.

Delivery attempts & failed deliveries

Couriers make up to three delivery attempts. Please keep the phone number on your order reachable — almost every failed delivery we see comes down to an unanswered call.

If all attempts fail the parcel is returned to us. We will contact you to arrange a re-ship; a second delivery charge applies, and for COD orders we may ask for prepayment before re-shipping.

Damaged, missing or wrong items

Please check your parcel on arrival. If the outer box is crushed, wet or opened, refuse the delivery or note it with the courier.

Record an unboxing video for any console or high-value part. It takes thirty seconds and it is the single fastest way to get a damage or missing-item claim approved.

Report transit damage, a missing item or a wrong item within 48 hours of delivery via our contact page with your order number and photos. We will arrange a free pickup and send a replacement or full refund — see Returns & Refunds.

Repair & trade-in shipments

Sending a device in for repair or selling it to us? Two things to know:

• Inbound shipping to us is arranged and paid by you. Pack it well — we recommend the original box or a double-boxed equivalent.
• Return shipping after a completed repair is on us for paid repairs. For Sell to GEX requests where you decline our final offer, return shipping is payable by you.

Every inbound device is photographed on arrival and given a GEX- or SELL- tracking code you can follow on the Track Your Repair page.

Still have a shipping question?

Email support@gexc.in or call +91 98765 43210 during support hours, and we will give you a straight answer.